On 14 April, 2011, the U.S. State Department lifted the voluntary departure order.  At this time, Joint Support Force is working out the details and will announce specifics as soon as Department of Defense guidance is finalized.  In the meantime, entitlements previously described will continue.  Family members will soon receive instructions on how to obtain return flights and proceed from their selected locations.  We want to ensure the process goes as smoothly as possible for our family members and are working to reunite them with their loved ones as soon as we can."

According to JSF officials, do not obtain any travel arrangements until authorized to do so.

For additional information, please see Department of State web site: http://www.travel.state.gov/travel/cis_pa_tw/pa/pa_japan.html


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This section provides some initial guidance on the return process.  Additional guidance will be added as it is developed.  For Misawa family members the preferred return method will be the Patriot Express military flights directly to Misawa.  This is an issue still be refined to address adequate availability.  For Kanto Plain family members, each installation will have personnel at Narita to welcome you home and facilitate the ground transportation to home installation.  Arrangements are being made for pets as well.  Returning family members should be prepared to cover the cost, in cash, for the return bus transportation.   This is a reimbursable expense.

AD Termination Japan Final with FSA comments
Comments: This document is a summary of OSD entitlements and allowances for evacuated family members and home station personnel.  However, it is not all-inclusive.

Termination of AD Japan – 15 Apr 2011
Comments: This is the Undersecretary of Defense announcement terminated the voluntary authorized departure.

Travel and Allowances – Termination Order 04-15-11 v5 – Public
Comments: This document also addresses entitlements, but also specifically provides instructions on contacting the Carlson-Sato Travel Office to make reservations to return.  This document pertains to family members of Air Force and Marine Corps sponsors, except those assigned to Camp Zama.  Camp Zama will be contacting all family through their sponsors, regardless of Service (except Navy), to arrange return transportation.  All Navy family members will contact their sponsors who will arrange transportation through the installation CTO.  Navy sponsors on non-Navy installations will contact the nearest Navy installation. 

For Misawa family members, additional Patriot Express flights out of Seattle-Tacoma to Misawa have been added for 21, 23 and 24 Apr.  Family members should e-mail the JAPAN EFM REINTEGRATION DATA WORKSHEET to Carlson-SATO at JAPAN@CWTSATOTRAVEL.COM. Carlson will then forward this data to the Misawa TMO to book seats on one of the Patriot Express flights.  Once Misawa TMO provides Carlson the Patriot Express confirmed reservation, Carlson will book commercial transportation to
Seattle-Tacoma and notify the family members."

Comments: This is the form needed by Carlson-Sato to book reservations through the centralized booking process. 

Pacific Passage Pet Importation Requirements
Comments: Family members returning with pets should review this document for specific guidance on what is required.  Some exceptions have been made to make it easier to return the pets to Japan.

The Defense Travel Management Office will be available to support after hours questions via the Travel Assistance Center (TAC). The TAC provides support to travelers before, during and after travel and is prepared to support this operation. The TAC can be reached at 1-888-Help1-Go (1-888-435-7146) or 1-809-463-3376. If you are calling from overseas, you can now directly dial the TAC at 1-888-Help1Go from any DSN line






Alternate Safe Haven locations were approved on 25 March for DoD Eligible Family Members (EFMs) authorized to depart Japan. Alternate locations include Alaska, Hawaii, Guam, Northern Mariana Islands, Puerto Rico, United States Virgin Islands, American Samoa, and foreign locations consisting of prefectures in Japan outside the designated authorized departure areas, Republic of Korea, Singapore, Thailand, Taiwan, and Philippines (with the exception of the southern Philippine Islands of Mindanao and the Sulu Archipelago).

Click on the Alternate Safe Haven Approval Processfor the Alternate Safe Haven Guide, Repatriation Processing Sheet (DD2585), and Acknowledgement forms for Civilian Employee EFMs and Military Service Member EFMs.


As of Wednesday, 23 March 2011, all DoDEA Pacific schools will be open and operating on a normal schedule.  Find more information on the DoDEA Website.




Accountability systems allow the military to account for, manage, and monitor personnel affected by a catastrophic event. If you are affected by the March 2011 events in Japan, update your contact information and account on the appropriate site:


The tsunami knocked out cooling system power at the Fukushima Nuclear Power Plant. Following are some resources on radiation protection:




Air Force

Air Force Aid Society


U.S. Army Garrison-Japan Homepage: http://www.usagj.jp.pac.army.mil
U.S. Army Japan & I Corps Forward Homepage: http://www.usarj.army.mil
USARJ - http://www.facebook.com/USARJ
U.S. Army Emergency Relief
The Army Travel Assistance Center:  1-800-582-5552.


Japan-related Navy personnel and their families
Emergency Coordination Center: (877) 414-5358 (Available 24/7)
DoN Civilians, Dependents Helpline 1-877-689-2722
Navy Family Accountability and Assessment System (NFAAS): https://navyfamily.navy.mil/

Entitlements & Allowances (Travel Processing Center-Hampton Roads, VA (TPC-HR)):
(866) 239-0303 & (866) 708-6985 (Fax)
Policy: http://www.npc.navy.mil/CareerInfo/PayAndBenefits/JapanEarthquake.htm

Navy civilians and their families
Email questions to DONhrfaq@navy.mil
DONHR website (see “News & Information” section on left) www.donhr.navy.mil or

Navy Installations Information
Japan Disaster Response Installations Update

www.cnic.navy.mil Twitter: @Fleet_Family
Lost or Damaged Property Claims: (888) 897-8217 & (866) 782-7297 – Fax
Navy Healthcare Support
Tricare Overseas and SOS info: (877) 451-8659

Navy Public Affairs Support
To our NPASE families arriving from Japan- NPASE HQ has established a 24-hour hotline to assist you upon arrival CONUS. It is requested that you contact the hotline at (757) 613-2204 once you reach stateside. Our command ombudsmen stand ready to guide you through the many resources and stateside agencies available to military family members.
West coast: Travis Murphy, (619) 405-2262 / Email: NPASEW.ombudsman@gmail.com
East Coast: Katie Swoboda, 757-971-7902/ Email: Navywife2ben@yahoo.com

Fleet and Family Support Center (FFSC)

Navy-Marine Corps Relief Society




Facebook pages

Military Community and Family Policy - Quality of Life information for military families

Dept. of Defense Educational Activity (DoDEA) - a DoD entity operating military primary and secondary schools

Dept. of Defense Educational Activity Pacific- the DoDEA branch in the Pacific showing status of school opening/closings.

Dept. of State - additional information about evacuations

Military One Source - Counseling services for military families




The process for return travel is still being finalized at this time.  Once this process has been determined we will update this section of the web site with specific guidance.