Share your Events with Us!

Hello APAN Users! 

This is a reminder that the APAN team requests customers to notify us of any planned exercises, conferences, workshops or large-scale events in which any of the APAN platforms will be used.

We ask that all users submit a Request for No Interruption (RNI) to the APAN helpdesk via the ticket system.

If you do not already have an account, you'll be prompted to create a ServiceNow account (more info here). Once you have your ServiceNow account, click "Request Something" and look for the "Request No Interruption" service catalog item.

If you're planning an Adobe Connect event with at least 25 participants or more, you should submit an RNI.

The RNI allows us to monitor system performance during your event as needed, be on standby to assist should you experience technical difficulties and most importantly, it prevents us from scheduling system maintenance or upgrades during any high-level events such as exercises. 

Please make sure to submit your event information as we are planning several maintenance periods and upgrades in the next few months.   

We look forward to hearing from you and if you have any questions or concerns, please contact the APAN helpdesk at 1-808-472-7855 or submit a ticket. 

That’s all for today. As always, thank you for using APAN.