Username and Password Management

Username Information:

Your APAN username is the name you use to log in to your account. It typically follows the format of FirstName.LastName (e.g., John.Smith) and can contain a number.

1. Can I change my username?

   Unfortunately, APAN usernames cannot be changed after account creation. You must create a new account with a different email to change your username, or submit a ticket here: https://www.apan.org/pages/support using our Fix Something portal to request account deletion and release your email for a new account.

Forgot Your Username? Here's How to Recover It:

1. Click Forgot Username on the sign-in screen.
2. Enter the primary or recovery email address associated with the account.
3. Alternatively, use this link: https://passport.apan.org/home/accountrecovery to retrieve both your username and reset your password simultaneously (Note: This can only be used once every 24 hours)

Password Management

Tips for Creating a Strong APAN Password:

• Choose a secure password that's easy for you to remember.
• Use a long, complex password with random numbers and punctuation.
• Do not share your password with anyone.
• Avoid reusing your APAN password for other accounts like email or banking.
• Avoid using easily guessable information (e.g., names, birthdays).
• Don't use dictionary words from any language.

APAN Password Requirements:

• Must contain at least one uppercase letter, one lowercase letter, and one number.
• At least 15 characters long.
• No spaces allowed.
• Cannot contain the word "APAN."
• Cannot contain three or more consecutive letters used in your username.

Forgot Your Password? Follow These Steps:

1. Log in using your username.
2. Click on the Forgot Password link.
3. Enter your registered or recovery email and complete the CAPTCHA.
4. A recovery email will be sent to you. Follow the link to reset your password (valid for 120 minutes).
5. Confirm your new password and click Save.

Alternative Ways to Reset Passwords:

• Option A: Use this link: https://passport.apan.org/home/accountrecovery  to retrieve both your username and reset your password simultaneously (Note: This can only be used once every 24 hours)
• Option B: Submit a ticket here: https://www.apan.org/pages/support using our Fix Something portal to request account deletion and release your email for a new account.

How to Update Your Password:

1. Once logged in, click your avatar.
2. Select My Account.
3. Click Edit next to Password.
4. Enter a new password and confirm it.
5. Click Save.

(Information last updated on 29 November 2024 by AS)