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SOUTHCOM MPE/APAN Support

Effective October 31, 2023

In an ongoing effort to enhance account security, the All Partners Access Network (APAN) has now implemented Multi-Factor Authentication (MFA) for all APAN accounts.

[Click here to read more on APAN.org]

 

What is Multi-Factor Authentication (MFA)?

MFA is an extra layer of security designed to ensure that only authorized individuals can access your account, significantly reducing the risk of unauthorized access.

 

How Does Multi-Factor Authentication (MFA) Work?

Beginning October 31, 2023, when you log into your account, you will be prompted to provide your regular credentials and a One-Time Verification Code.  These codes will be sent to the email addresses(s) associated with your account.

 

Keep in Mind:

  • One-Time Verification Codes are valid for period of 120 minutes.
  • Accessing your account from a new IP address will prompt you to enter a new verification code.
  • New One-Time Verification Codes are required every 14 days.
  • One-Time Verification Codes will be sent to both your primary email associated with your account and your recovery email.

 

Not Receiving Your Code

If you have an issue receiving your code, please put a ticket at: https://www.apan.org/pages/support.