Unaccompanied Housing Front Desk Associate

Summary

Incumbent will be responsible for front desk services including but not limited to check in, check out, facilitate room transfers and process guest service requests.

Duties

  • Incumbent responsible for maintaining guest files.
  • Process requests such as parking passes, key replacement and other general concierge service related requests for unaccompanied housing guests.
  • Will ensure guest privacy and security measures are maintained at all times.
  • Utilize property management system (eMH) to register guests and assign rooms upon check-in. Incumbent will inventory keys and other supplies or amenities maintained at front desk.
  • Using the property management system may run reports as requested or needed.
  • Log trouble calls and ensure appropriate department is notified. Incumbent may need to provide guests information/maps of base or local area.
  • Performs other related duties as assigned.

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