Account Disable Policy Change

Aloha APAN Users,

Effective Monday 29 January 2024, APAN's Account Disable Policy will change from 120 days to 60 days.  This means users must log into APAN at least once every 60 days to keep their accounts active. At day 61, accounts will be considered inactive and these accounts will then be disabled.

To reactivate a disabled account, users have two options:

  • Self-service: Answer a few questions on the login screen and enter the code that will be sent to your email address. Make sure your email address is up to date in the system.
  • Helpdesk: Submit a ticket and select the “Fix Something” option. This will take longer than self-service, but the helpdesk is available to assist from Monday to Friday, 0800-2000 US Eastern Time.

We appreciate your understanding as the APAN team continues to work on improvements to keep your data safe and remain in compliance with our authority to operate. 

~ The APAN Customer Engagements Team

  • Making it harder for the honest person to log in. Great

  • Bradley, thank you for sharing your concern.

    Since the implementation of the Multi-Factor Authentication (MFA) requirement on 31 October 2023, our systems have required validation of accounts every 14 days.  For this reason, there is technically no change or increased burden on our users with the Account Disable Policy Change.  The allowable period by DoD policy for account disable is more than double the MFA timeout and the required action by the users is effectively the same for both.

  • Thank you for the availability and prompt support of real humans! It is inherent to the cyberworld to have criminals so our system can't be any less secure than bank-grade security measures. I don't mind the policy changes as long as instant help is available via email, chat, or leaving a secure voicemail. Carry on!