• 28 Sep 2023

    SharePoint 2019 Upgrade Complete

    Hello APAN Users, The APAN Team is pleased to announce that the SharePoint 2019 upgrade has been successfully completed. Some issues are to be expected as is usually the case with any major upgrade. It is important for SharePoint community owners to log in to APAN to review all of their sites no later than Friday 13 October 2013 and report any issues to the helpdesk via the ServiceNow ticket system at https://esms.mpe...
    • 7 Sep 2023

    SharePoint 2019 Upgrade Begins 23 September

    The APAN team has finally set a solid date for the SharePoint 2019 upgrade. Deployment of SharePoint 2019 (Phase 1) is scheduled to begin Saturday 23 September 2023 and run through Friday 29 September 2023 . During this time, users will have access to their SharePoint sites in READ ONLY Mode. Users can download existing information but not upload new content until the upgrade is complete. The information below is...
    • 14 Aug 2023

    Share your Events with Us!

    Hello APAN Users! This is a reminder that the APAN team requests customers to notify us of any planned exercises, conferences, workshops or large-scale events in which any of the APAN platforms will be used. We ask that all users submit a Request for No Interruption (RNI) to the APAN helpdesk via the ticket system . If you do not already have an account, you'll be prompted to create a ServiceNow account (more...
    • 10 Jul 2023

    APAN’s Verint Community Privacy Options

    APAN's Verint platform has privacy settings that are managed differently from SharePoint or any other collaboration software. If you are an Owner or a Member of a Verint group on APAN, please note the following about how Verint privacy settings are managed. Verint groups have 5 different options for privacy: Private Unlisted Private Listed Public Closed Public Open Joinless Private Unlisted means...
    • 21 Jun 2023

    SharePoint 2019 Upgrade Postponed, new date TBD

    Hello APAN users! Unfortunately, the SharePoint 2019 upgrade previously schedule for June 20-23 has been postponed, the new date is to be determined. We will continue to update you via the banners as well as this blog post. The information below is still valid. Deployment of SharePoint 2019 (Phase 1) date to be determined. Key feature for SharePoint 2019 include the following: ALL SharePoint communities...
    • 7 Jun 2023

    SharePoint 2019 Upgrade Coming this Month!

    Hello APAN users! The Customer Engagements Services Team is excited to inform you that we will be upgrading the APAN SharePoint platform to SharePoint 2019 THIS MONTH! Deployment of SharePoint 2019 (Phase 1) is scheduled to take place the week of 20-23 June 2023. Key feature for SharePoint 2019 include the following: ALL SharePoint communities will be have a new URL Upon completion of the upgrade process,...
    • 2 Jun 2023

    APAN ArcGIS Enterprise 11.1 Coming Next Week! June 5-8

    Greetings APAN Users! We are excited to inform you that we will be upgrading to the latest version of ArcGIS Enterprise 11.1. To ensure a smooth update and optimal performance, we will be temporarily offline from June 5-8th. While there may be some minor disruptions to the Community Maps in Verint, they will be kept to a minimum. With this new release, you can look forward to several exciting new features and capabilities...
    • 15 Mar 2023

    "ServiceNow" New Ticketing System Coming in MAY for All APAN Users!

    Hello, APAN Users! The APAN team will soon transition to a new ticketing system called ServiceNow. ServiceNow is an Enterprise Tool that is part of the Mission Partner Capabilities Office (MPCO), which supports not only APAN but the other toolsets that make up the Mission Partner Environment. What does this mean for you?  See below for a few Q & A's. (Q) When is this change taking place? (A) Tentative...
    • 23 Jan 2023

    Share your Events with Us!

    Greetings APAN Users! This is a reminder (or new info for some) that the APAN team requests customers to notify us of any planned exercises, conferences, workshops or large-scale events. We ask that you submit a Request for No Interruption (RNI) to the APAN helpdesk via the ticket system . In addition, if you're planning an Adobe Connect event with at least 50 participants or more, that should definitely be on our...
    • 30 Oct 2022

    Adobe Connect upgrade to 11.4.5 on 2 NOV 22

    APAN will update our version of Adobe Connect to 11.4.5 on Wednesday November 2, 2022. APAN's Adobe Connect will be unavailable from 1800 to midnight Zulu/GMT/UTC time on Wednesday. Be sure to close down your Adobe Connect rooms by clicking "End Session" instead of just exiting the room or just closing your browser. If the Host exits the room or closes the browser without using "End Session"...
    • 23 Jun 2022

    Best Practices for Owners: How many Owners is enough?

    Best Practices for Owners: How many Owners is enough? When an APAN community web portal is first created, one person is designated as the Initial Owner . Afterwards, the Initial Owner can grant similar ownership status to others to help administer the community. So, once new Owners get added to a community, how will you know when you have enough? Having only one Owner is not practical. At some point, the Initial...
    • 9 May 2022

    "ServiceNow" New Ticketing System Coming Soon for All APAN Users!

    Greetings APAN Users! The APAN team will soon transition to a new ticketing system called ServiceNow . Watch this blog for updates over the next few weeks. Please also share your questions in the blog comments so we can address them in future blog announcements. ServiceNow is an Enterprise Tool that is part of the Mission Partner Capabilities Office (MPCO) which supports not only APAN but the other tool sets that make...
    • 1 Dec 2021

    APAN Updates for end of CY 2021

    Aloha, APAN Customers! As the end of 2021 draws near, our team is busy working on community maintenance and updates to make your APAN experience even more safe and secure. Please note the following changes coming soon: Customers must log into APAN at least once every 35 days to keep their accounts active. At 36 days, the inactive account will be disabled and require our tier 1 Help Desk Techs to manually...
    • 15 Sep 2021

    Reminders for Community Owners - Retention Policy

    Aloha, APAN Customers! As we near the end of FY21, here are a few key reminders for everyone about our retention policy. All community owners are required to acknowledge that they've reviewed the Community Owner Guidelines (regarding overarching DOD information security policies, management of content and members) as well as the APAN Application Governance , which states the following in section 2.A.4: ..."inactive...
    • 16 Jul 2021

    Do you have the latest Adobe Connect App?

    This week, Adobe released a few updates to their Adobe Connect Application. This update can be identified here: Adobe Connect application for desktop 2021.6.27.64 Release Notes Please ensure that you have updated your Adobe Connect app prior to your next meeting! Note: If your computer is locked down, you will need to contact YOUR System Administrator for assistance to download the Adobe Connect App. APAN...
    • 14 Jun 2021

    APAN Application Upgrades June 2021

    Greetings, APAN Customers! We are excited to announce that APAN is moving forward with some application updates this summer: SharePoint sites will have a visual upgrade applied for version 2013 on 25 June - refer to the complete details here . Key takeaways: Sites will not be available during the upgrade process. The Authorized Service Interruption (ASI) period for Microsoft SharePoint (SP) sites on the APAN...
    • 7 May 2021

    New Community Map App!

    Greetings APAN Users, After many months of hard work, the New Community Map App has finally arrived! This new capability will provide a new User Interface (UI) for Community users that will mirror many of the interface capabilities found in our Portal for ArcGIS on APAN. This Community Map will also mirror the other applications (wikis, blogs, forums and media galleries) found in our Verint Communities and can be found...
    • 4 May 2021

    Share your Events with Us!

    Greetings APAN Users! This is a reminder (or new info for some) that the APAN team requests customers to notify us of any planned exercises, conferences, workshops or large-scale events. We ask that you submit a Request for No Interruption (RNI) to the APAN helpdesk via the ticket system . In addition, if you're planning an Adobe Connect event with at least 50 participants or more, that should definitely be on our...
    • 11 Mar 2021

    Adobe Connect Updates Coming Soon!

    Greetings APAN Users! I have a few noteworthy Adobe Connect announcements for you. Please make sure to pass this message along as needed. (1) Adobe Connect Version 11.2 upgrade is coming soon. Date is still TBD but we’re looking at end of March – early April. This upgrade will include improved features for MAC users, enhanced audio and native closed caption capability. (2) The Standard View will be the...
    • 25 Jan 2021

    New APAN University training schedule

    The APAN University’s Daily Training Webinar will continue to be offered from 12:00noon – 1:00pm U.S. Eastern time every weekday with one new addition. Tuesday’s session is now focused on Community Owner Training. Every Tuesday, a new APAN Community Owner training webinar will be offered starting January 26, 2021. The new Tuesday session is offered to support the new requirement for all APAN Community...
    • 24 Nov 2020

    APAN Adobe Connect v11 upgrade

    Aloha, APAN Customers! As the holiday season and end of 2020 approaches, we want to let you know that your APAN team will be completing a few projects on our roadmap. The upgrade to Adobe Connect version 11.05 is at the top of the list. We will perform some maintenance on our infrastructure that may cause intermittent disruption of services 1800-2200 GMT on Friday, 18 December 2020, while the actual Adobe Connect upgrade...
    • 23 Sep 2020

    ASI Notifications and Keeping us Informed of your Operational Events

    The APAN team will always post a warning banner on our main pages for sites & communities, to notify users about any planned outage. While we are updating our infrastructure and various systems with the goal of becoming fully redundant to av...
    • 16 Sep 2020

    CLOSE YOUR ADOBE CONNECT ROOMS - EMERGENCY DOWNTIME 09/16/2020

    TO All APAN USERS, The APAN team needs to perform an emergency ASI on Adobe Connect services to facilitate increased customer demand due to crisis response support for fires, hurricanes, and ongoing operations. The emergency ASI will start TODAY 09/16/2020 at 1230 HST and will end at 1330 HST. Hosts should close down your Adobe Connect room properly by ENDING YOUR MEETING by 1230 HST. As a Host, in the Adobe Connect...
    • 22 Apr 2020

    APAN Adobe Connect Upgrade on May 2

    We upgraded ArcGIS to version 10.7 on April 9th, and your APAN team is still on track to upgrade Adobe Connect to version 10.6 at the end of next week. To minimize disruptions to ongoing operations, we moved the upgrade date to Saturday, 02 May 2020 and expect no more than a 4-hour disruption in service from 1800-2200 GMT. More good news - we plan to do a full upgrade of ALL the existing rooms that are currently available...
    • 17 Mar 2020

    Adobe Connect and Chat for COVID-19 Response

    APAN is working to support our users during the COVID-19 crisis. We have seen a significant increase in APAN usage. We understand that some of our members want to use our services to continue operations virtually; specifically, services like Adobe Connect and Chat used by teams to maintain and continue operations. To accommodate all APAN users, we ask that everyone using Adobe Connect adhere to the following guidelines...