News and Updates

Hello APAN Users, The APAN team has begun a complete review of ALL APAN Communities which will continue through the end of the year. Key items for APAN community members and owners: ALL Inactive communities will be deleted without prior notice to users or community owners – see the blog post Retention Policy Reminder for details CUI content is only permitted on APAN with written approval from the APAN...

Content marked CUI (Controlled Unclassified Information) is only allowed on APAN communities approved for CUI content by the APAN Technical Director. Those communities have a green banner marking the approval on each community page. Some categories of CUI are unallowed on APAN. Please see the APAN CUI SOP at this link ( https://community.apan.org/support/m/info/262862 ) for a list of those categories of CUI allowed...

Where do I start to get help from APAN? Please don't hesitate to reach out if something isn't working as expected. If something is NOT broken and you need help navigating/using the platform, no worries—we have live training. ...

Aloha, APAN Users! Below are a few key reminders for all users about the APAN retention policy. APAN is not an official records management system. Inactive communities will be deleted by APAN admins after 2 years of inactivity (or in the case of exercises, 2 iterations) and are not recoverable. Deleted groups/sites cannot be restored. Prior notification to community owners will NOT be provided. All community owners...

Would you like a deep dive into configuring APAN features? Would you like to request a topic for detailed training? If so, please join in the upcoming series of APAN Subject Matter Expert (SME) Training! Starting on Friday February 16 (kickoff postponed from FEB 2), a series of short, deep dives into specific APAN features will be offered as APAN SME Training. Every Friday for the next 10 weeks, from 0830 - 0900...

Aloha APAN Users, Effective Tuesday 20 February 2024, APAN's Account Disable Policy will change from 60 days to 35 days. This means users must log into APAN at least once every 35 days to keep their accounts active. At day 36, accounts will be considered inactive and these accounts will then be disabled. To reactivate a disabled account, users have two options: Self-service : Answer a few questions on the...

Would you like a deep dive into configuring APAN features? Would you like to request a topic for detailed training? If so, please join in the upcoming series of APAN Subject Matter Expert (SME) Training! Starting on Friday February 2, a series of sho...

Great News Mappers! When adding data, the new Community Maps Search Integration capability has been added to the Verint Community Maps. You can now search for Feature Services within our APAN ArcGIS Enterprise, Esri's ArcGIS Online, and Esri'...

Hello APAN Users, This is a VERY IMPORTANT announcement for ALL Adobe Connect Users! Please read carefully: In an effort to bring Adobe Connect room content into compliance with the APAN 2 year retention policy and prepare for the next upgrade, the APAN Team will begin deleting all documents and video recordings that have been uploaded/saved to ADOBE CONNECT ROOMS ONLY that are dated 2021 and older. This cleanup...

Hello APAN Users! We ask that all users submit a Request for No Interruption (RNI) to the APAN helpdesk via the ticket system to notify us of any planned exercises, conferences, workshops or large-scale events in which any of the APAN applications will be used. If you do not already have an account, you'll be prompted to create a ServiceNow account (more info here ). Once you have your ServiceNow account, click...

Hello APAN Users, Did you know that APAN has a full suite of mapping services that can assist you with plotting and displaying data with some geospatial aspects? APAN has the latest version of Esri's ArcGIS Enterprise 11.1 which provides a FREE m...

Hello APAN Users, The APAN Team is pleased to announce that the SharePoint 2019 upgrade has been successfully completed. Some issues are to be expected as is usually the case with any major upgrade. It is important for SharePoint community owners to log in to APAN to review all of their sites no later than Friday 13 October 2013 and report any issues to the helpdesk via the ServiceNow ticket system at https://esms.mpe...

The APAN team has finally set a solid date for the SharePoint 2019 upgrade. Deployment of SharePoint 2019 (Phase 1) is scheduled to begin Saturday 23 September 2023 and run through Friday 29 September 2023 . During this time, users will have access to their SharePoint sites in READ ONLY Mode. Users can download existing information but not upload new content until the upgrade is complete. The information below is...

Hello APAN Users! This is a reminder that the APAN team requests customers to notify us of any planned exercises, conferences, workshops or large-scale events in which any of the APAN platforms will be used. We ask that all users submit a Request for No Interruption (RNI) to the APAN helpdesk via the ticket system . If you do not already have an account, you'll be prompted to create a ServiceNow account (more...

Hello APAN users! Unfortunately, the SharePoint 2019 upgrade previously schedule for June 20-23 has been postponed, the new date is to be determined. We will continue to update you via the banners as well as this blog post. The information below is still valid. Deployment of SharePoint 2019 (Phase 1) date to be determined. Key feature for SharePoint 2019 include the following: ALL SharePoint communities...

Hello APAN users! The Customer Engagements Services Team is excited to inform you that we will be upgrading the APAN SharePoint platform to SharePoint 2019 THIS MONTH! Deployment of SharePoint 2019 (Phase 1) is scheduled to take place the week of 20-23 June 2023. Key feature for SharePoint 2019 include the following: ALL SharePoint communities will be have a new URL Upon completion of the upgrade process,...

Greetings APAN Users! We are excited to inform you that we will be upgrading to the latest version of ArcGIS Enterprise 11.1. To ensure a smooth update and optimal performance, we will be temporarily offline from June 5-8th. While there may be some minor disruptions to the Community Maps in Verint, they will be kept to a minimum. With this new release, you can look forward to several exciting new features and capabilities...

Hello, APAN Users! The APAN team will soon transition to a new ticketing system called ServiceNow. ServiceNow is an Enterprise Tool that is part of the Mission Partner Capabilities Office (MPCO), which supports not only APAN but the other toolsets that make up the Mission Partner Environment. What does this mean for you?  See below for a few Q & A's. (Q) When is this change taking place? (A) Tentative...

Greetings APAN Users! This is a reminder (or new info for some) that the APAN team requests customers to notify us of any planned exercises, conferences, workshops or large-scale events. We ask that you submit a Request for No Interruption (RNI) to the APAN helpdesk via the ticket system . In addition, if you're planning an Adobe Connect event with at least 50 participants or more, that should definitely be on our...

APAN will update our version of Adobe Connect to 11.4.5 on Wednesday November 2, 2022. APAN's Adobe Connect will be unavailable from 1800 to midnight Zulu/GMT/UTC time on Wednesday. Be sure to close down your Adobe Connect rooms by clicking "End Session" instead of just exiting the room or just closing your browser. If the Host exits the room or closes the browser without using "End Session"...

Best Practices for Owners: How many Owners is enough? When an APAN community web portal is first created, one person is designated as the Initial Owner . Afterwards, the Initial Owner can grant similar ownership status to others to help administer the community. So, once new Owners get added to a community, how will you know when you have enough? Having only one Owner is not practical. At some point, the Initial...

Greetings APAN Users! The APAN team will soon transition to a new ticketing system called ServiceNow . Watch this blog for updates over the next few weeks. Please also share your questions in the blog comments so we can address them in future blog announcements. ServiceNow is an Enterprise Tool that is part of the Mission Partner Capabilities Office (MPCO) which supports not only APAN but the other tool sets that make...

Aloha, APAN Customers! As the end of 2021 draws near, our team is busy working on community maintenance and updates to make your APAN experience even more safe and secure. Please note the following changes coming soon: Customers must log into APAN at least once every 35 days to keep their accounts active. At 36 days, the inactive account will be disabled and require our tier 1 Help Desk Techs to manually...