News and Updates

Hello APAN Users, The APAN Team is pleased to announce that the SharePoint 2019 upgrade has been successfully completed. Some issues are to be expected as is usually the case with any major upgrade. It is important for SharePoint community owners to log in to APAN to review all of their sites no later than Friday 13 October 2013 and report any issues to the helpdesk via the ServiceNow ticket system at https://esms.mpe...

The APAN team has finally set a solid date for the SharePoint 2019 upgrade. Deployment of SharePoint 2019 (Phase 1) is scheduled to begin Saturday 23 September 2023 and run through Friday 29 September 2023 . During this time, users will have access to their SharePoint sites in READ ONLY Mode. Users can download existing information but not upload new content until the upgrade is complete. The information below is...

Hello APAN Users! This is a reminder that the APAN team requests customers to notify us of any planned exercises, conferences, workshops or large-scale events in which any of the APAN platforms will be used. We ask that all users submit a Request for No Interruption (RNI) to the APAN helpdesk via the ticket system . If you do not already have an account, you'll be prompted to create a ServiceNow account (more...

Hello APAN users! Unfortunately, the SharePoint 2019 upgrade previously schedule for June 20-23 has been postponed, the new date is to be determined. We will continue to update you via the banners as well as this blog post. The information below is still valid. Deployment of SharePoint 2019 (Phase 1) date to be determined. Key feature for SharePoint 2019 include the following: ALL SharePoint communities...

Hello APAN users! The Customer Engagements Services Team is excited to inform you that we will be upgrading the APAN SharePoint platform to SharePoint 2019 THIS MONTH! Deployment of SharePoint 2019 (Phase 1) is scheduled to take place the week of 20-23 June 2023. Key feature for SharePoint 2019 include the following: ALL SharePoint communities will be have a new URL Upon completion of the upgrade process,...

Greetings APAN Users! We are excited to inform you that we will be upgrading to the latest version of ArcGIS Enterprise 11.1. To ensure a smooth update and optimal performance, we will be temporarily offline from June 5-8th. While there may be some minor disruptions to the Community Maps in Verint, they will be kept to a minimum. With this new release, you can look forward to several exciting new features and capabilities...

Hello, APAN Users! The APAN team will soon transition to a new ticketing system called ServiceNow. ServiceNow is an Enterprise Tool that is part of the Mission Partner Capabilities Office (MPCO), which supports not only APAN but the other toolsets that make up the Mission Partner Environment. What does this mean for you?  See below for a few Q & A's. (Q) When is this change taking place? (A) Tentative...

Greetings APAN Users! This is a reminder (or new info for some) that the APAN team requests customers to notify us of any planned exercises, conferences, workshops or large-scale events. We ask that you submit a Request for No Interruption (RNI) to the APAN helpdesk via the ticket system . In addition, if you're planning an Adobe Connect event with at least 50 participants or more, that should definitely be on our...

APAN will update our version of Adobe Connect to 11.4.5 on Wednesday November 2, 2022. APAN's Adobe Connect will be unavailable from 1800 to midnight Zulu/GMT/UTC time on Wednesday. Be sure to close down your Adobe Connect rooms by clicking "End Session" instead of just exiting the room or just closing your browser. If the Host exits the room or closes the browser without using "End Session"...

Best Practices for Owners: How many Owners is enough? When an APAN community web portal is first created, one person is designated as the Initial Owner . Afterwards, the Initial Owner can grant similar ownership status to others to help administer the community. So, once new Owners get added to a community, how will you know when you have enough? Having only one Owner is not practical. At some point, the Initial...

Greetings APAN Users! The APAN team will soon transition to a new ticketing system called ServiceNow . Watch this blog for updates over the next few weeks. Please also share your questions in the blog comments so we can address them in future blog announcements. ServiceNow is an Enterprise Tool that is part of the Mission Partner Capabilities Office (MPCO) which supports not only APAN but the other tool sets that make...

Aloha, APAN Customers! As the end of 2021 draws near, our team is busy working on community maintenance and updates to make your APAN experience even more safe and secure. Please note the following changes coming soon: Customers must log into APAN at least once every 35 days to keep their accounts active. At 36 days, the inactive account will be disabled and require our tier 1 Help Desk Techs to manually...

Aloha, APAN Customers! As we near the end of FY21, here are a few key reminders for everyone about our retention policy. All community owners are required to acknowledge that they've reviewed the Community Owner Guidelines (regarding overarching DOD information security policies, management of content and members) as well as the APAN Application Governance , which states the following in section 2.A.4: ..."inactive...

Greetings, APAN Customers! We are excited to announce that APAN is moving forward with some application updates this summer: SharePoint sites will have a visual upgrade applied for version 2013 on 25 June - refer to the complete details here . Key takeaways: Sites will not be available during the upgrade process. The Authorized Service Interruption (ASI) period for Microsoft SharePoint (SP) sites on the APAN...

Greetings APAN Users, After many months of hard work, the New Community Map App has finally arrived! This new capability will provide a new User Interface (UI) for Community users that will mirror many of the interface capabilities found in our Portal for ArcGIS on APAN. This Community Map will also mirror the other applications (wikis, blogs, forums and media galleries) found in our Verint Communities and can be found...

Greetings APAN Users! This is a reminder (or new info for some) that the APAN team requests customers to notify us of any planned exercises, conferences, workshops or large-scale events. We ask that you submit a Request for No Interruption (RNI) to the APAN helpdesk via the ticket system . In addition, if you're planning an Adobe Connect event with at least 50 participants or more, that should definitely be on our...

Greetings APAN Users! I have a few noteworthy Adobe Connect announcements for you. Please make sure to pass this message along as needed. (1) Adobe Connect Version 11.2 upgrade is coming soon. Date is still TBD but we’re looking at end of March – early April. This upgrade will include improved features for MAC users, enhanced audio and native closed caption capability. (2) The Standard View will be the...

The APAN University’s Daily Training Webinar will continue to be offered from 12:00noon – 1:00pm U.S. Eastern time every weekday with one new addition. Tuesday’s session is now focused on Community Owner Training. Every Tuesday, a new APAN Community Owner training webinar will be offered starting January 26, 2021. The new Tuesday session is offered to support the new requirement for all APAN Community...

Aloha, APAN Customers! As the holiday season and end of 2020 approaches, we want to let you know that your APAN team will be completing a few projects on our roadmap. The upgrade to Adobe Connect version 11.05 is at the top of the list. We will perform some maintenance on our infrastructure that may cause intermittent disruption of services 1800-2200 GMT on Friday, 18 December 2020, while the actual Adobe Connect upgrade...

The APAN team will always post a warning banner on our main pages for sites & communities, to notify users about any planned outage. While we are updating our infrastructure and various systems with the goal of becoming fully redundant to av...

We upgraded ArcGIS to version 10.7 on April 9th, and your APAN team is still on track to upgrade Adobe Connect to version 10.6 at the end of next week. To minimize disruptions to ongoing operations, we moved the upgrade date to Saturday, 02 May 2020 and expect no more than a 4-hour disruption in service from 1800-2200 GMT. More good news - we plan to do a full upgrade of ALL the existing rooms that are currently available...