This video shows you how to enter edit mode if your community keeps crashing.
Recently many verint group owners are experiencing trouble editing their communities home page.
There is a situation where your page will hang, get stuck or crash.
The issue appears to happen most often when a page has unfiltered widgets that contain javascript.
APAN is working to resolve this issue.
For now there is a workaround that you can do.
After selecting Manage Group Theme, you normally would select edit this page, However, we're gonna do something else.
Instead of selecting edit this page, you need to select Manage pages.
Then find the page you need to edit.
In this case we are trying to edit the Home page.
When you hover your mouse over the page name you will see the words view and edit layout appear.
Select Edit Layout.
Your page should launch in edit mode.
Its not necessary to remove your unfiltered widgets, but in this example I will delete the unfilterd widget that contains the script for a scrolling bar, and the accompanying generic content widget that contains the text displayed in the scroll bar.
So after the changes are made, you can see that the page will publish.
We hope this workaround will allow you to edit your pages, and if you need additional help, please reach out to your A-PAN knowledge manager.
Thank you for watching.
Music from #Uppbeat
https://uppbeat.io/t/monument-music/the-broken-heart
License code: 5XCAAAEXOXQ8GTWM