6. Troubleshooting

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APAN Browser Best Practices

APAN works best with the most current version of Internet Explorer. 

If you are using an older version, please consult with your System Administrator to upgrade your browser to the most current version of Internet Explorer.

How do I identify what Internet Explorer version I am using?

Open Internet Explorer, select Tools (or the Help button if you're using Internet Explorer 8) and then chose About Internet Explorer.

How do I clear my cache?

Clearing your cache frequently may help your computer perform much faster.

PC

Internet Explorer

1. Within Internet Explorer, go to Tools.
2. Select Internet Options
3. If you cannot locate Tools on the top left hand corner of your browser, press the ALT key and the menu bar should appear.
4. Click Delete, a Delete Browsing History window will appear.
5. Check:
   1. Temporary Internet files and website files.
   2. Cookie and website data
6. Click Delete > Ok.
7. Wait for the browser to finish deleting the selected browsing history.
8. Note - saved passwords will be lost.

Firefox

1. Go to Menu button (looks like a hamburger) > History > Clear Recent History
2. Click the drop down menu next to Time range to clear to choose how much you want to clear.  Select how much history you want to clear.  We recommend selecting Everything.
3. Click the arrow next to details to select what information will get cleared.  Select Cookies and Cache.
4. Click Clear Now.

Chrome

1. In the top-right corner of Chrome, click the Chrome menu .
2. Select More tools > Clear browsing data.
3. In the dialog that appears, select the checkboxes for the types of information that you want to remove, such as Cookies and Cache.
4. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
5. Click Clear browsing data.