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Usernames

Usernames are created by APAN during account creation. Usernames follow the format of firstname.lastname. If an account already exists with the same firstname.lastname, a digit is added after the firstname.  The digit increases with each new account created with the same firstname.lastname.

Usernames cannot change.

Passwords

Password Requirements

• Must contain at least one uppercase letter, one lowercase letter, and one number.
• At least 15 characters long.
• No spaces allowed.
• Cannot contain the word "APAN."
• Cannot contain three or more consecutive letters used in your username.

Tips for Creating a Strong APAN Password

• Choose a secure password that's easy for you to remember.
• Use a long, complex password with random numbers and punctuation.
• Do not share your password with anyone.
• Avoid reusing your APAN password for other accounts like email or banking.
• Avoid using easily guessable information (e.g., names, birthdays).
• Don't use dictionary words from any language.

Recover/Reset Your Password

• Log in using your username.
• Click on the Forgot Password link.
• Enter your registered or recovery email and complete the CAPTCHA.
• A recovery email will be sent to you. Follow the link to reset your password (valid for 120 minutes).
• Confirm your new password and click Save.

Alternate Ways to Reset Passwords

• Option A: Use this link: https://passport.apan.org/home/accountrecovery  to retrieve both your username and reset your password simultaneously (Note: This can only be used once every 24 hours)
• Option B: Submit a ticket here: https://www.apan.org/pages/support using our Fix Something portal to request account deletion and release your email for a new account.U

Update Your Password

• Once logged in, click your avatar.
• Select My Account.
• Click Edit next to Password.
• Enter a new password and confirm it.
• Click Save.

Email Addresses

Your Registered Email is the validated primary email used for account activities like retrieving your username, resetting passwords, and verifying your account. A Recovery Email serves as a backup to regain access if you're locked out.

Update Your Registered or Recovery Email:

• Click your avatar in the top-right corner.
• Select My Account.
• Click Edit next to your email information.
• Save your changes.
  Note: If you can't update your email, submit a ticket here: https://www.apan.org/pages/support using our Fix Something portal.

Multifactor Authentication (MFA)

MFA adds an extra layer of security to your account. When you log in, you’ll be prompted to enter a one-time verification code sent to the primary and recovery email associated with the account.

• Codes are valid for 120 minutes.
• Accessing your account from a new IP address will require a new code.
• A new code will be needed every 14 days.
• Codes are sent to both your primary and recovery email addresses.

If you're not receiving your code, submit a ticket here: https://www.apan.org/pages/support using our Fix Something portal.

Security Images

APAN uses a security image to help you verify that you are logging into the legitimate APAN website. You select an image when you create your APAN account.

• Don't Recognize Your Security Image?
  STOP.
• Do not continue to log in. You may be seeing evidence of an imposter APAN website.
• Contact APAN Support immediately at 1-808-472-7855 or submit a ticket here: https://www.apan.org/pages/support using our "Fix Something" portal.

Change Your Security Image:

• Log in to APAN.
• Click your avatar and select My Account.
• Click Editnext to your security image.
• Choose a new image and save your changes.
• Log out and back in to confirm the update.