Aloha APAN Users,
Effective Tuesday 20 February 2024, APAN's Account Disable Policy will change from 60 days to 35 days. This means users must log into APAN at least once every 35 days to keep their accounts active. At day 36, accounts will be considered inactive and these accounts will then be disabled.
To reactivate a disabled account, users have two options:
We appreciate your understanding as the APAN team continues to work on improvements to keep your data safe and remain in compliance with our authority to operate.
~ The APAN Customer Engagements Team
I have been locked out of my account Erick.Roberts associated with Navy Gold Star West previous email was erick.c.roberts@navy.mil and various other groups that I require. I have entered a service ticket but I was given another profile name of Erick1.Roberts with no information associated to it. Please help.