APAN Support Options

Where do I start to get help from APAN?

Please don't hesitate to reach out if something isn't working as expected. If something is NOT broken and you need help navigating/using the platform, no worries—we have live training.

• "Something is not working as expected."
  
  • Report problems via a ticket on APAN's Service Now ticket system under the "Fix Something" category.
• "I need a new site on APAN."
  
  • Submit a request on APAN's Service Now ticket system under the "Request Something" category.
• "Please walk me through how this feature works on APAN."
  
  • Drop in to pre-scheduled training sessions (Training links) or request custom training on APAN's Service Now ticket system under the "Request Something" category. 

    •  You can talk with an APAN trainer Monday and Wednesday through Friday from 1200 to 1300  Eastern Time (ET). Tuesdays from 1200-1330  Eastern Time (ET), the classroom is reserved for New Owner training. 

    • "I want to know everything!"  APAN Subject Matter Expert training runs every Friday from 0830 to 0900 Eastern Time (WT)

• "I don't know what's happening!"
  
  • Start with a "Fix Something" ticket or call to the help desk.

The APAN Support page has self-help articles, videos, and live training opportunities to help all APAN users. If the answer to your question is found there, no ticket is required.

Contact Us:

Submit a ticket: Ticket 

Help Desk Phone:1-808-472-7855: Issues about your account require a ticket; please have your ticket number available

Help Desk hours of operation: Monday – Friday   0800 – 2000 U.S. Eastern Time (ET)

Thank you for participating in APAN!