APAN University - Support - APAN Community

ATTENTION: Scheduled from March 2020 - May 2020 Due to high call volume, APAN recommends using our Contact Form at https://community.apan.org/support/p/contact

Support

Training APAN University

How to Join Webinar?

Find the scheduled class you want to join
Click the Join Webinar link
Sign in with your APAN account or join as a guest

No registration or RSVP required. Click on the Join Webinar link at the scheduled time and you will be able to enter the online training room.

Adobe Connect Help?

If the webinar does not start as expected, contact the Help Desk at (808) 472-7855 or DSN 315-472-7855 or submit a Support Ticket.

For more training on how to use Adobe Connect, visit the Adobe Connect Learning Center.

Daylight Saving Time

Daylight Saving Time in the United States ended on November 3, 2019 and will start again on March 8, 2020.

Make special note of the time zone stated for training times and visit this link for more information about Daylight Saving Time's effect on global time zones: http://www.timeanddate.com/time/dst/2019.html.

Training Videos

Select Session:

New Owner Training Webinar recording 52 minutes (Table of Contents with timestamps)
User Home Page review 13 minutes
APAN Header functions review 21 minutes
What Every New APAN Community Owner Should Do 20 minutes
Controlling User Access: Telligent Groups - Manage Members (group access and security) 9 minutes (see New Owner Training Webinar for Pending Members instruction)
Controlling User Access: SharePoint Sites - Managing Permissions (site access and security)

Demo & User Communities

Exercise Demo Group Working Group Demo Group HADR Demo Group HADR Demo SharePoint Site SharePoint Users Group Mapping Users Group

Supporting Documents

These documents will help you learn more about where APAN came from, who runs APAN, and what documents govern APAN:

APAN Overview
APAN Brochure
APAN Infographic
APAN History and Governance
APAN's Two Platforms: Telligent and SharePoint 2010
DoD CIO letterdesignating APAN as a Shared Enterprise Service
More docs are available in the Support Info "Resources" Gallery

APAN University

Training Resources for APAN Community Owners:

Live Webinars - See schedule below
Training Videos - via links on the right side of this page
Knowledge Base - How To articles for self-paced learning

Regarding the terms "Group" vs. "Site":

Group = Built with Verint software (Formerly known as Telligent)
Site = Built with SharePoint software

Request additional training via support ticket: support ticket

Week of March 23-27, 2020

APAN Community Owner Training
w/ Lara Coutinho
Every Weekday 12:00anoon - 1:00pm US Eastern Time
Join Webinar

Training by Request

For custom APAN Community Owner training at any time, please submit a request via the APAN Ticket System here: https://community.apan.org/support/p/contact