7. Support

[toc]

Contact APAN Support

Submit a support ticket for assistance with issues such as account administration, or general APAN questions here. To "Request Something" such as a new community or CUI approval, you will be required to create an account. Instructions are located here.

You can also contact the Help Desk for assistance.

Help Desk Phone: 1-808-472-7855

The APAN Help Desk Team is available during the following times:

Monday through Friday from 0800 to 2000 U.S. Eastern Time (ET).

In an effort for the Help Desk staff to provide quick resolutions, please have the following information readily available:

Community Name and URL
Detailed description of what’s happening, including date, time, interval(s)
Browser
APAN Full Site, Lite, Mobile
Computer/Tablet/Mobile
Error Message

(Information last updated on 29 November 2024 by LP)