6. Support

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Contact APAN Support

Submit a support ticket for assistance with issues such as account administration, or general APAN questions at https://www.apan.org/pages/support. To "Request Something" such as a new community or CUI approval, you will be required to create an account.  Instructions are located at https://community.apan.org/support/m/info/436163.

You can also contact the Help Desk for assistance.

Help Desk Phone:  1-808-472-7855

The APAN Help Desk Team is available during the following times: 

Monday through Friday from 0800 to 2000 U.S. Eastern Time (ET).

In an effort for the Help Desk staff to provide quick resolutions, please have the following information readily available:

• Community Name and URL
• Detailed description of what’s happening, including date, time, interval(s)
• Browser
• APAN Full Site, Lite, Mobile
• Computer/Tablet/Mobile
• Error Message

(Information last updated on 29 November 2024 by LP)