APAN Training

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Community Owner Training

• If you are an owner of an APAN Community and would like to request further training, please review the APAN curriculum.
• If this cannot answer your question and you'd like additional training, please check the APAN University training schedule.

Is there a registration or RSVP required to join a training session?

•  No, there is not a required registration or RSVP required to join an APAN training session.

Which session do I attend?

As an Owner of an APAN Community, you will want to attend either the APAN Group or Site training, depending on which community type you own.

• APAN Groups – Based on the Telligent platform, it is a collaborative environment that is easy for members to discuss and share information on Blogs, Wikis, Forums, and Media Galleries.
• APAN Sites – Based on the SharePoint 2010 platform, it is used to provide a more structured information sharing environment with Tasks, Lists, Document Libraries, and unique permissions settings.

If you're still uncertain as to what type of community you may have you can confirm this by your community's URL. 

groups = https://community.apan.org

sites = https://wss.apan.org/s/

 How do I join a class?

1. Locate the class you want to join within the APAN University schedule.
2. Click Join the Webinar.
3. Log in with your APAN account or join as a guest. Adobe Connect software will launch a new window and display the trainer's screen.
4. The trainer's screen will not appear until the trainer begins to share their screen.

What time zone is used for this training?

• If the time zone is not noted within the schedule, you may wish to contact the APAN Help Desk.
• Typically, the time zone is either Eastern Standard Time or Hawaii Standard Time.

I'm in the session, but it does not appear to be starting, what do I do?

• If the webinar does not start as expected, contact the 24/7 APAN Help Desk or submit a ticket.

What do I need for the training session?

• We recommend to have a microphone and headset to be able to participate within each session.

What are the Client System Requirements?

• http://www.adobe.com/products/adobeconnect/tech-specs.html

 APAN University Troubleshooting Tips

• Close other internet browser tabs/windows or desktop applications to improve performance
• If the Connect room does not open, log out of APAN Community (https://community.apan.org), then open the Connect room again without logging in to Community first.
• Check for more troubleshooting information using the Adobe Help Guide: http://help.adobe.com/en_US/connect/8.0/using/connect_8_help.pdf
• If you need further assistance, contact the APAN Help Desk.

Where do I find further assistance with Adobe Connect? 

• Discover more information under the Feature & Service section within the APAN Knowledge Base.

(Information last reviewed on 29 June 2023)