This knowledge article will show the steps needed to link your CAC with your MPCO ServiceNow account for easier authentication. You will still be able to log in using your Username and Password with multi-factor (MFA) authentication as well.
On your User Profile page you will see Related Links in the bottom left of the page:
Select the option for "Register client certificate". Click "Register" on the acknowledgment pop-up.
Now that you are registered, you can always remove or manage your client certificates by clicking the "Manage your client certificates" in the same Related Links section of your profile.
If you encounter any issues registering your CAC, please log an Incident ticket on the MPCO Service Portal by clicking on the Fix Something menu item on the home page.
(Information last reviewed on 29 June 2023)