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Knowledge Base (APAN9.0) Verint Group Overview
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Table of Contents
  • +1. Account Administration
  • 1.2 Communities of Interest
  • -2. Verint Groups
    • Verint Group Overview
    • +Applications
    • Verint Sub Groups
    • Widgets
  • +3. SharePoint Sites
  • +4. Features and Services
  • 5. Troubleshooting
  • +6. Support

Verint Group Overview

Table of Contents

  • Some Verint Features
  • Privacy Options
  • Applications
    • Build An Application:

Verint is a website for building customizable information sharing websites. See the Verint introduction by the creator here: https://community.telligent.com/community/12/

Communities built using Verint are called “Groups.”

Some Verint Features

  • Verint controls user access via "Privacy Settings."
  • Verint uses social-media like tools to encourage users interaction.
  • Verint’s mobile device user interface and translation features are superior to SharePoint’s.
  • Verint allows Owners to create their own Adobe Connect rooms, Chat rooms, and ESRI GIS Map apps within the Verint group.

Privacy Options

  • Private Unlisted
  • Private Listed
  • Public Closed
  • Public Open
  • Joinless

Private Unlisted means only users approved by the group Owners can enter the group, read, and interact with the content. Unlisted groups cannot be found on an APAN search. Owners must manually add or invite any users they wish to become Members.

Private Listed means only users approved by the group Owners can enter the group, read, and interact with the content. Listed groups can be found on an APAN search. APAN users can log in and conduct a search of all listed groups on APAN. Owners can manually add or invite any users they wish to become Members, and any APAN user can find the group and request access.  Owners still need to approve or deny access requests.  Listed groups cannot be found on an internet search using a search engine like Google, Bing, Duck-Duck Go, or any others. A user must have an APAN account and be logged in to search for a group.

Public Closed means the content in the group is published to the internet for anyone to view. The content is READ ONLY to any person on the internet. The "Closed" part of this term refers to the membership of the group. The Members’ list is still controlled by the Owners. Members can interact with the content where non-members, anyone on the internet, can only read the content.  Members can make Forum posts, Blog posts, comments, edit the wiki, etc.  APAN users can find the group on an APAN search and request membership.

Public Open is only allowed for use on APAN under certain circumstances.  The group's content is Public, so it is viewable to any person on the internet. The "open" part of this term refers to the membership of the group. The Members’ list is not controlled by the Owners. Any APAN user can make themselves a Member of a Public Open group. Owners have no control over the members list. That means that anyone who wants to can make an APAN account, make themselves a member of a Public Open group, and interact with the content. This setting is only allowed under certain circumstances when the Owners of the group are watching the content and membership 24/7 to monitor activity. Groups who do not meet these requirements are not allowed to use the Public Open setting.

Joinless means the Members list is removed from the group. Only Owners can interact with the content. The content is published publicly to the internet. Interactive features are not allowed on Joinless groups. Blogs, Forums, and Wikis are removed from any Joinless group.

Verint Privacy settings directly available to Owners are Private Listed and Private Unlisted.  The settings of Joinless, Public Open, and Public Closed are available only by request. Submit an APAN Help Ticket to request one of these settings. 

 More detail of understanding the differences between these settings is covered in the APAN New Owner Training class.

Applications

Verint applications are built-in tools designed to provide specific functions within Verint groups. These applications enhance the platform’s capabilities by enabling collaboration, content management, communication, and community engagement. Unlike widgets, which are smaller, customizable components used to add functions to pages, applications are larger, more comprehensive features that offer specific services or tools for group members.

Verint groups offer these applications:

Announcements Blog

Discussion Forum

Documentation (Wiki)

Media Gallery (file sharing)

Maps powered by ESRI ArcGIS Portal

Build An Application:

  1. Click Manage (pencil icon in the upper left corner)  > Manage Group > Applications.
  2. Select Add Application.
  3. Select the app you want to build.
  4. Enter a Name/Description.
  5. Click Save.

(Last updated 10 MAR 25)

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