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APAN Support
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Knowledge Base (APAN9.0) 1. Account Administration
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  • -1. Account Administration
    • Creating and Updating Your APAN Profile
    • Username and Password Management
    • Disabled Account
    • Email Addresses and Notifications
    • Community Connections
    • Security Images
    • (MFA) Multi-Factor Authentication
  • 1.2 Communities of Interest
  • +2. Verint Groups
  • +3. SharePoint Sites
  • +4. Features and Services
  • 5. Troubleshooting
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2. Account Administration

Account Administration Quick Links

Username

Security Image

  • How do I change my username?
  • I forgot my username, how do I find it?
  • I don’t recognize my security image, what should I do?
  • How do I update my security image?

Password Requirements

Two-Factor Authorization

  • What are tips for creating a strong APAN Password?
  • What are APAN Password requirements?
  • What is two-factor authorization?
  • How do I turn on/off two-factor authorization?

Manage Password

Phishing

  • I forgot my APAN Password?
  • How do I update my password?
  • Why am I receiving a password expiration email?
  • How long is my password good for?

  • I think I may have received a phishing email, what should I look for? 
  • I think I may have receive a spear-phishing email, what should I look for?

Profile & Settings

Emails

  • How do I change my profile?
  • How do I change my avatar or profile picture?
  • How do I change my display name?
  • How do I update the time zone or date format?
  • How do I change my tabs within my APAN profile?

Registered / Private Email

  • How do I update my Registered Email?
  • How do I update my Private Email if he registered email address changed?
  • Is my Registered Email address shared?

Recovery Email

  • What is a recovery Email?
  • I am locked out of my account and am traveling.  How do I unlock my account?
  • How do I edit my Recovery Email?
  • Do I have to use a Recovery Email?

Public Email

  • How do I add or update a Public Email?

Notifications

Need Help?

  • Why am I receiving a password expiration email?
  • Why am I receiving a message to join an APAN Community, though I did not request group access?
  • I’m receiving too many email notifications from my APAN Group. How do I adjust this frequency?
  • I do not want to receive any email notifications; how do I turn the frequency?
  • I do not wish to receive HTML emails.  How do I adjust this setting?
  • How do I manage my APAN notifications?

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