APAN is working to support our users during the COVID-19 crisis. We have seen a significant increase in APAN usage. We understand that some of our members want to use our services to continue operations virtually; specifically, services like Adobe Connect and Chat used by teams to maintain and continue operations.

To accommodate all APAN users, we ask that everyone using Adobe Connect adhere to the following guidelines…

COVID-19 group provides the latest resources and information in support of the COVID-19 pandemic.

Aloha to our Valued APAN Customers! We are happy to announce some improvements to our capabilities and services within the next couple months:   

Web Conferencing with Adobe Connect: APAN will transition to a new Connect server on 30 April. All users who wish to download or export content & recordings from the old server will need to do so no later than 29 April. APAN customers will be able to create and configure new meeting…

Aloha, APAN Customers

We have recently updated our governance documents, forms, presentations, and other resources available in the publicly accessible APAN Support group. Please take a few minutes to review information and contact us if you have questions or requests for additional training.

Key highlights:

• APAN Help Desk - Support Hotline phone number changed to (808) 472-7855 ... the old number will still work for…

To our Valued APAN Customers:

Due to licensing issues, APAN Adobe Connect will be temporarily unavailable for several weeks starting on 14 March 2019. Existing data will be maintained, but users will not be able to connect to the service. We understand this temporary disruption for the web-conferencing capability may severely impact several operations and events. Please contact our Help Desk for more information if needed…

To our Valued APAN Customers:

We will be conducting APAN Sites maintenance next Wednesday that could last up to 12 hours. The date/times for degradation or unavailability for SharePoint Site users are:

==> Wednesday 03 October 1800 GMT to Thursday, 04 October 0600 GMT

We have a number of APAN software upgrades, to include routine system patching, over the next six months. In order to reduce the impact to our customers…

APAN has developed Multi-chat. 

Multi_chat provides the ability for APAN communities with multiple chatrooms to view the rooms at one time. 

This new feature is helpful during exercises, project coordination, and crisis relief. 

Learn more about Multi-chat, here.

This feature is still in BETA, if you have questions or would like to provide feedback, please contact APAN Support.

When you request a new collaboration work-space on APAN, many resources become available to you for learning how to manage it. The APAN Team has provided three types of training for Owners to learn how to configure their new work-spaces, engage membe...

Aloha and Hau'oli Makahiki Hou, (Happy New Year)

The APAN Staff has been actively working on transitioning the APAN environments into the Amazon Web Services Cloud infrastructure. We are on schedule to make this happen within the next six months. The transition of APAN into the cloud will be transparent to our users.

Although transition of APAN operations to a cloud infrastructure will not impact users or current APAN…

Due to operational requirements, we did not have an ASI in June. Two ASI's are scheduled for July 2017:

ASI / Security Patching (25 July) 0800-1700 HST

ASI / Code Release (27 July) 0800-1700 HST

Thank you for your patience and understanding.
- Your APAN Application Service Provider Team

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Please review the schedule of Authorized Service Interruptions (ASIs) below and contact us if you have any questions…

SharePoint Permission groups are designed to control access within a site. If used incorrectly, a site owner can unwittingly open their site to unwanted viewers and even contributors. Join us online for this 30 min session on SharePoint Permissions in APAN on Thursday, 18 May 1700 GMT (1300 EDT) at

https://connect.apan.org/aspug

There is no dial-in line.

Session will be recorded and posted at the ASPUG home page

https:…

Two ASI's are scheduled for May 2017.

ASI / Code Release (23 May) 1200-1700 HST  

ASI / Security Patching (25 May) 1200-1700 HST

Thank you for your patience and understanding.
Your APAN Application Service Provider Team

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Please review the schedule of Authorized Service Interruptions (ASIs) below and contact us if you have any questions or concerns.

ASI Date / Time System(s)
APAN Software Update…

An ASI is scheduled for Tuesday, 24 January to launch APAN 9.0 software.

24 January: 1200-1800 HST
24 January: 1700-2300 EDT
24 January: 2200 - 25 JAN 0400 GMT

APAN's SharePoint platform, Chat, Maps, Adobe Connect, and Translation capabilities will not be affected. Changes will be seen primarily by Group Owners, with little to no impacts for community users.

 

Details about this upgrade will be available in the Software…

2017 is on track to becoming APAN's busiest years so far in support of events around the globe and software enhancements which will culminate in APAN's transition of its production systems into a cloud infrastructure environment. 

Let us know your 2017 events, exercises, conferences, meetings, etc. dates & times so we can make every effort to minimize disruptions to your mission throughout the year as we manage…

TO ALL APAN CUSTOMERS:

There will be a complete APAN outage from:

05 JANUARY 2300 GMT - 06 JANUARY 0400 GMT

The outage is due to maintenance on the circuits at the production facility.  We regret short notice and inconvenience this
will cause to your mission or business objectives.

Thank you for your patience and understanding.

APAN Application Service Provider Team

To Our Most Valued Customers:

Last month, we announced the SharePoint rebuild project goals and mentioned that the target date may change based on factors in our production environment. This past week, we have been experiencing intermittent outages in SharePoint and plan to perform the rebuild to help address these issues along with restoring standard capabilities. Please review this month's schedule of Authorized Service Interruptions (ASIs) below…

APAN utilizes the highest levels of security encryption to protect our customers information in transit. Some of our current APAN customers are using older operating systems and browsers no longer supported by their vendors.  Beginning December 2016, APAN customers using Microsoft Windows XP AND Internet Explorer 7/8 and below will no longer be able to access APAN websites.  Therefore, in order to use the full functionality…

APAN’s software development team uses agile methodologies to assist operational communities and the war-fighter to move feature enhancements forward for dynamic, quick turnarounds. Watch the video to learn more...

The APAN team uses Agile methodologies for developing software. APAN employs specific agile methodologies which strongly emphasizes close collaboration between the APAN team and business / mission stakeholders; frequent delivery of code based on the mission and business value, self-organizing teams; and smart ways to craft, confirm and deliver consistent high quality software code. 

APAN provides software release notes…

A quick-reference guide has been created to assist exercise participants and observers with using the "Operation Restore Griffon" 2016 RIMPAC HADR Exercise community . The low-resolution version is attached to this announcement. The .docx version (suitable for printing) is located at https://community.apan.org/ex/rimpac/rimpac-16hadr/m/mediagallery1/163935/download

If you need further assistance using APAN tools…

The APAN 8 upgrade last October included a powerful new mapping feature called Community Maps. If you have not already set it up, here is what you need to do to enable Community Maps in your group....

Have you ever needed public opinion on anything within your APAN Group?

With just a couple of taps within your group’s content editor you can create a poll for community members to vote on questions you ask.

Suggestions on how to use Polls within your group:

Guide choices - Should we use a Blog or Wiki? Choose headlines - Which blog title do you prefer? Perform basic research - Do you need more training?…

With the APAN 8.0 upgrade you may need to adjust your Notification settings.

Please follow these Email Notification steps.  Following these steps may assist you to:

1. Receive Pending Member requests,
2. Identify when someone has posted content,
3. Discover when someone has asked a question or sent a status message.