Ratings

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Ratings help indicate which content is considered the best, or has the most Content Quality, as decided by the community. Verint/Telligent's rating feature allows users to rate content with a five-star scale and provide this feedback. Note that ratings are only recalculated when a new rating is added.

When members mouse over the star scale, the average rating (such as "Average rating: 3.2 out of 7 ratings") is displayed. A user can change their rating by clicking on the stars again. A user can rate his own content.

When a rating is received, the Verint/Telligent platform sends the author a notification. This is visible in the Notification Queue or Live Alert.

Ratings differ from liking in that:

• Ratings provide an objective measure of content quality (for example, whether or not it is helpful).
• Liking is a more relationship-oriented feature. It tells you whether or not others like content as well as who liked it.

(Information last reviewed on 23 June 2023)