A wiki is a blank page onto which any group member can type, upload, add, and edit content.  Verint calls the wiki application "Documentation."  Multiple (unlimited) wiki pages can be created like a large, searchable book using the Verint "Documentation" application.

Create a Documentation

• Navigate to the group and select “New.”
• Choose “Wiki” or "Documentation" from the options.
• Fill in the details:
  • Title: Enter the wiki title.
  • Content: Use the rich text editor to add and format content, including multimedia elements.
  • Tags: Add tags to improve searchability.
• Click “Publish” to make the wiki live.

Edit a Documentation

• Find and open the Documentation.
• Click the “Edit” button.
• Make changes using the rich text editor.
• Click “Save” to apply changes or “Save as Draft” for later publishing.

Delete a Documentation

• Locate the wiki and open it.
• Scroll to the bottom of the wiki and click the “More” button.
• Select “Delete” and confirm the deletion.

Best Practices

• Organize wikis using main pages and subpages for complex topics.
• Use the Table of Contents widget to display the hierarchy of wiki pages.
• Encourage saving edits as drafts for better collaboration.
• Use mentions (e.g., @username) to engage collaborators directly within the wiki.
• Embed videos, images, and documents to enhance wiki content.
• Use internal links to connect related pages for a cohesive knowledge base.
• Create anchor links for easy navigation within long wiki pages.
• Enable commenting for feedback and discussions.
• Host regular updates and reviews to keep information current.
• Use consistent tagging to improve searchability.
• Develop tagging guidelines for consistency across all pages.