Verint: Blogs

1. Overview of Changes from Version 9 to Version 12

Verint Version 12 introduces several improvements and new blog features, enhancing user experience and functionality. Below are the key changes:

• User Interface and Design Updates
  The blog interface is more streamlined and modern, making navigation and managing posts easier.

• Enhanced Blog Editor
  The new editor offers expanded formatting tools, improved multimedia integration, and auto-saving capabilities to prevent data loss.

• Improved Commenting and Engagement Features
  Inline and threaded commenting, along with notifications, enhance user interaction and engagement.

• Integration with Other Verint Features
  Enhanced integration connects blogs with discussions, events, and wikis, providing a more interconnected content experience.

2. Instructions for Using Blogs in Verint Version 12

A. Creating a Blog Post

1. Navigate to your community and select “Add” or “New Content.”
2. Choose “Blog Post” from the options.
3. Fill in the details:
   • Title: Enter the title of your blog post.
   • Content: Use the rich text editor to write your post, adding text, images, videos, and other multimedia.
   • Tags/Categories: Add tags and categories to improve the searchability of your post.
   • Adjust permissions as needed to control who can view or comment on the post.
4. Click “Publish” to make the post live or “Save as Draft” to continue editing later.

B. Editing a Blog Post

1. Locate your blog post by navigating to the blog section of your group or community.
2. Click the “Edit” button to modify the content using the rich text editor.
3. Make changes and click “Save” to apply them.

C. Deleting a Blog Post

1. Go to the blog post you want to delete.
2. Click on the “MORE” button.
3. Select “Delete” and confirm to remove the post.

D. Sharing a Blog Post

1. Open the blog post you wish to share.
2. Click the “Share” or “Actions” menu.
3. Choose a sharing option:
   • Copy Link: Share the direct URL.
   • Social Media Integration: Post directly to integrated social media platforms.
   • Internal Sharing: Tag members in the comments to share the blog post within the community.
4. Ensure that the blog post’s permissions allow the intended audience to access it.

3. Additional Features and Best Practices

A. Blog Organization and Structure

• Organize blog posts using categories and tags for easy navigation and discovery.
• Group related posts together using consistent categories to create a series or theme.

B. Permissions Management

• Assign permissions to control who can view, comment, or edit your blog posts.
• Review permissions regularly to maintain appropriate access levels.

C. Collaboration and Drafts

• Use the Draft feature to work on posts before publishing.
• Tag collaborators (e.g., @username) in comments for feedback or discussion on blog posts.

D. Multimedia Integration

• Enhance blog posts by embedding multimedia such as images, videos, and audio files.
• This increases user engagement and enriches the content.

E. User Engagement and Commenting Features

• Enable commenting on blog posts to foster discussions and community engagement.
• Moderate comments to maintain a positive environment and address any issues promptly.

F. Monitoring and Reporting Features

• Use reporting tools to track blog performance, including views, likes, and comments.
• Analyze engagement data to identify popular topics and understand audience preferences.

G. Linking and Cross-Referencing

• Link to related blog posts, wikis, discussions, or other relevant content within your blog posts to provide additional context and resources.

Best Practices Summary

• Engagement: Enable and moderate comments for interaction and feedback.
• Maintenance: Update and review posts periodically to keep content relevant.