Verint: Media Gallery

1. Overview of Changes from Version 9 to Version 12

Verint Version 12 introduces several improvements and new blog features, enhancing user experience and functionality. Below are the key changes:

• Updated Text Editors: The enhanced text editor in Verint 12 allows for better media descriptions and formatting options compared to Verint 9

• Thumbnail Views: Verint 12 introduces a more customizable media display, offering thumbnail and list view options for improved visual management.

  Tagging and Categorization Enhancements

• The updated tagging system and categories are now more integrated with the broader platform, ensuring better organization and visibility for posts.

• Improved Commenting and Engagement Features
  Inline and threaded commenting, along with notifications, enhance user interaction and engagement.

2. Instructions for Using MG in Verint Version 12

From the Group Home Page:

1. Go to the group home page.
2. Click New and select the appropriate gallery (if there are multiple).
3. In the upload window, click Add a file and select your file.
4. Fill in the details:
   • Name
   • Description (use the enhanced text editor)
   • Tags (separate with commas, no spaces)
   • Notify me when someone comments (optional)
5. Click Post.

From the Gallery (Application) Home Page:

1. Navigate to the gallery.
2. Click New and upload the file following the same steps as above.

Upload Multiple Files (Drag and Drop):

1. Open the gallery in your browser.
2. Drag the files from your desktop to the Description section in the gallery.
3. Click Post.

Edit a MG Post:

1. Go to the group gallery containing the post.
2. Click the post to open, then click More > Edit (located near the bottom of the screen).
3. Make your changes and save the page.

Change the Uploaded File:

1. Navigate to the file post.
2. Click More > Edit.
3. Click Change file and select a new file.
4. Click Post.

Remove a File Upload:

1. Navigate to the file post.
2. Click More > Edit.
3. Click Remove file, then click Post.

MG Settings:

1. Go to the desired media gallery.
2. Mouse over Management (pencil icon) and click Manage Gallery.
3. Adjust the settings in the Gallery Options panel:
   • Name: Set a descriptive title.
   • Web Address: Letters, numbers, hyphens, and underscores only.
   • Description: Brief text (HTML markup not allowed).
   • Owners: Assign gallery owners.
   • Group: Set the gallery location.
   • Enable Media Gallery: Set to Yes for visibility.
   • File view type: Choose List or Thumbnails.
4. Click Save to apply changes.

Best Practices

• Engagement: Enable and moderate comments for interaction and feedback.
• Maintenance: Update and review posts periodically to keep content relevant.