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Lucy Pabon, APAN CES Lead
23 Jan 2023
Share your Events with Us!
Greetings APAN Users! This is a reminder (or new info for some) that the APAN team requests customers to notify us of any planned exercises, conferences, workshops or large-scale events. We ask that you submit a Request for No Interruption (RNI) to the APAN helpdesk via the ticket system . In addition, if you're planning an Adobe Connect event with at least 50 participants or more, that should definitely be on our...
Lara Coutinho APAN KM
30 Oct 2022
Adobe Connect upgrade to 11.4.5 on 2 NOV 22
APAN will update our version of Adobe Connect to 11.4.5 on Wednesday November 2, 2022. APAN's Adobe Connect will be unavailable from 1800 to midnight Zulu/GMT/UTC time on Wednesday. Be sure to close down your Adobe Connect rooms by clicking "End Session" instead of just exiting the room or just closing your browser. If the Host exits the room or closes the browser without using "End Session"...
Lara Coutinho APAN KM
23 Jun 2022
Best Practices for Owners: How many Owners is enough?
Best Practices for Owners: How many Owners is enough? When an APAN community web portal is first created, one person is designated as the Initial Owner . Afterwards, the Initial Owner can grant similar ownership status to others to help administer the community. So, once new Owners get added to a community, how will you know when you have enough? Having only one Owner is not practical. At some point, the Initial...
Lara Coutinho APAN KM
9 May 2022
"ServiceNow" New Ticketing System Coming Soon for All APAN Users!
Greetings APAN Users! The APAN team will soon transition to a new ticketing system called ServiceNow . Watch this blog for updates over the next few weeks. Please also share your questions in the blog comments so we can address them in future blog announcements. ServiceNow is an Enterprise Tool that is part of the Mission Partner Capabilities Office (MPCO) which supports not only APAN but the other tool sets that make...
Arlana DeLeo
1 Dec 2021
APAN Updates for end of CY 2021
Aloha, APAN Customers! As the end of 2021 draws near, our team is busy working on community maintenance and updates to make your APAN experience even more safe and secure. Please note the following changes coming soon: Customers must log into APAN at least once every 35 days to keep their accounts active. At 36 days, the inactive account will be disabled and require our tier 1 Help Desk Techs to manually...
Arlana DeLeo
15 Sep 2021
Reminders for Community Owners - Retention Policy
Aloha, APAN Customers! As we near the end of FY21, here are a few key reminders for everyone about our retention policy. All community owners are required to acknowledge that they've reviewed the Community Owner Guidelines (regarding overarching DOD information security policies, management of content and members) as well as the APAN Application Governance , which states the following in section 2.A.4: ..."inactive...
Stacy W.
16 Jul 2021
Do you have the latest Adobe Connect App?
This week, Adobe released a few updates to their Adobe Connect Application. This update can be identified here: Adobe Connect application for desktop 2021.6.27.64 Release Notes Please ensure that you have updated your Adobe Connect app prior to your next meeting! Note: If your computer is locked down, you will need to contact YOUR System Administrator for assistance to download the Adobe Connect App. APAN...
Arlana DeLeo
14 Jun 2021
APAN Application Upgrades June 2021
Greetings, APAN Customers! We are excited to announce that APAN is moving forward with some application updates this summer: SharePoint sites will have a visual upgrade applied for version 2013 on 25 June - refer to the complete details here . Key takeaways: Sites will not be available during the upgrade process. The Authorized Service Interruption (ASI) period for Microsoft SharePoint (SP) sites on the APAN...
Ryan Waller
7 May 2021
New Community Map App!
Greetings APAN Users, After many months of hard work, the New Community Map App has finally arrived! This new capability will provide a new User Interface (UI) for Community users that will mirror many of the interface capabilities found in our Portal for ArcGIS on APAN. This Community Map will also mirror the other applications (wikis, blogs, forums and media galleries) found in our Verint Communities and can be found...
Lucy Pabon, APAN CES Lead
4 May 2021
Share your Events with Us!
Greetings APAN Users! This is a reminder (or new info for some) that the APAN team requests customers to notify us of any planned exercises, conferences, workshops or large-scale events. We ask that you submit a Request for No Interruption (RNI) to the APAN helpdesk via the ticket system . In addition, if you're planning an Adobe Connect event with at least 50 participants or more, that should definitely be on our...
Lucy Pabon, APAN CES Lead
11 Mar 2021
Adobe Connect Updates Coming Soon!
Greetings APAN Users! I have a few noteworthy Adobe Connect announcements for you. Please make sure to pass this message along as needed. (1) Adobe Connect Version 11.2 upgrade is coming soon. Date is still TBD but we’re looking at end of March – early April. This upgrade will include improved features for MAC users, enhanced audio and native closed caption capability. (2) The Standard View will be the...
Lara Coutinho APAN KM
25 Jan 2021
New APAN University training schedule
The APAN University’s Daily Training Webinar will continue to be offered from 12:00noon – 1:00pm U.S. Eastern time every weekday with one new addition. Tuesday’s session is now focused on Community Owner Training. Every Tuesday, a new APAN Community Owner training webinar will be offered starting January 26, 2021. The new Tuesday session is offered to support the new requirement for all APAN Community...
Arlana DeLeo
24 Nov 2020
APAN Adobe Connect v11 upgrade
Aloha, APAN Customers! As the holiday season and end of 2020 approaches, we want to let you know that your APAN team will be completing a few projects on our roadmap. The upgrade to Adobe Connect version 11.05 is at the top of the list. We will perform some maintenance on our infrastructure that may cause intermittent disruption of services 1800-2200 GMT on Friday, 18 December 2020, while the actual Adobe Connect upgrade...
Arlana DeLeo
23 Sep 2020
ASI Notifications and Keeping us Informed of your Operational Events
The APAN team will always post a warning banner on our main pages for sites & communities, to notify users about any planned outage. While we are updating our infrastructure and various systems with the goal of becoming fully redundant to av...
Stacy W.
16 Sep 2020
CLOSE YOUR ADOBE CONNECT ROOMS - EMERGENCY DOWNTIME 09/16/2020
TO All APAN USERS, The APAN team needs to perform an emergency ASI on Adobe Connect services to facilitate increased customer demand due to crisis response support for fires, hurricanes, and ongoing operations. The emergency ASI will start TODAY 09/16/2020 at 1230 HST and will end at 1330 HST. Hosts should close down your Adobe Connect room properly by ENDING YOUR MEETING by 1230 HST. As a Host, in the Adobe Connect...
Arlana DeLeo
22 Apr 2020
APAN Adobe Connect Upgrade on May 2
We upgraded ArcGIS to version 10.7 on April 9th, and your APAN team is still on track to upgrade Adobe Connect to version 10.6 at the end of next week. To minimize disruptions to ongoing operations, we moved the upgrade date to Saturday, 02 May 2020 and expect no more than a 4-hour disruption in service from 1800-2200 GMT. More good news - we plan to do a full upgrade of ALL the existing rooms that are currently available...
Tim Mehlhorn
17 Mar 2020
Adobe Connect and Chat for COVID-19 Response
APAN is working to support our users during the COVID-19 crisis. We have seen a significant increase in APAN usage. We understand that some of our members want to use our services to continue operations virtually; specifically, services like Adobe Connect and Chat used by teams to maintain and continue operations. To accommodate all APAN users, we ask that everyone using Adobe Connect adhere to the following guidelines...
Ryan Garcia
8 Mar 2020
COVID-19 Pandemic
COVID-19 group provides the latest resources and information in support of the COVID-19 pandemic.
Arlana DeLeo
7 Mar 2020
FY20 Q2: New APAN Features Scheduled for Release
Aloha to our Valued APAN Customers! We are happy to announce some improvements to our capabilities and services within the next couple months: Web Conferencing with Adobe Connect : APAN will transition to a new Connect server on 30 April. All users who wish to download or export content & recordings from the old server will need to do so no later than 29 April. APAN customers will be able to create and configure...
Arlana DeLeo
25 Jul 2019
Updates to APAN Resources
Aloha, APAN Customers We have recently updated our governance documents, forms, presentations, and other resources available in the publicly accessible APAN Support group. Please take a few minutes to review information and contact us if you have questions or requests for additional training . Key highlights: APAN Help Desk - Support Hotline phone number changed to (808) 472-7855 ... the old number will still...
Arlana DeLeo
27 Feb 2019
APAN Applications Update - March 2019
To our Valued APAN Customers: Due to licensing issues, APAN Adobe Connect will be temporarily unavailable for several weeks starting on 14 March 2019 . Existing data will be maintained, but users will not be able to connect to the service. We understand this temporary disruption for the web-conferencing capability may severely impact several operations and events. Please contact our Help Desk for more information if needed...
Arlana DeLeo
27 Sep 2018
HOT - !! - APAN SCHEDULED MAINTENANCE AND REQUEST FOR FY19 SCHEDULED CUSTOMER EVENTS
To our Valued APAN Customers: We will be conducting APAN Sites maintenance next Wednesday that could last up to 12 hours. The date/times for degradation or unavailability for SharePoint Site users are: ==> Wednesday 03 October 1800 GMT to Thursday, 04 October 0600 GMT We have a number of APAN software upgrades, to include routine system patching, over the next six months. In order to reduce the impact to our...
Stacy W.
8 Feb 2018
EXERCISE PERSONNEL ASKED FOR THIS... APAN DELIVERS
APAN has developed Multi-chat. Multi_chat provides the ability for APAN communities with multiple chatrooms to view the rooms at one time. This new feature is helpful during exercises, project coordination, and crisis relief. Learn more about Multi-chat, here . This feature is still in BETA, if you have questions or would like to provide feedback, please contact APAN Support .
Lara Coutinho APAN KM
23 Jan 2018
Training for New APAN Community Owners - 3 Options!
When you request a new collaboration work-space on APAN, many resources become available to you for learning how to manage it. The APAN Team has provided three types of training for Owners to learn how to configure their new work-spaces, engage membe...
Jerry Giles
4 Jan 2018
APAN WILL TRANSITION TO AMAZON WEB SERVICES (AWS) CLOUD INFRASTRUCTURE IN CALENDAR YEAR 2018
Aloha and Hau'oli Makahiki Hou, (Happy New Year) The APAN Staff has been actively working on transitioning the APAN environments into the Amazon Web Services Cloud infrastructure. We are on schedule to make this happen within the next six months. The transition of APAN into the cloud will be transparent to our users. Although transition of APAN operations to a cloud infrastructure will not impact users or current...
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