APAN's Verint platform has privacy settings that are managed differently from SharePoint or any other collaboration software.  If you are an Owner or a Member of a Verint group on APAN, please note the following about how Verint privacy settings are managed.

Verint groups have 5 different options for privacy:

• Private Unlisted
• Private Listed
• Public Closed
• Public Open
• Joinless

Private Unlisted means only users approved…

Hello APAN users!

Unfortunately, the SharePoint 2019 upgrade previously schedule for June 20-23 has been postponed, the new date is to be determined. 

We will continue to update you via the banners as well as this blog post. 

The information below is still valid.

Deployment of SharePoint 2019 (Phase 1)  date to be determined.

Key feature for SharePoint 2019 include the following:

• ALL SharePoint communities will be have…

Hello APAN users!

The Customer Engagements Services Team is excited to inform you that we will be upgrading the APAN SharePoint platform to SharePoint 2019 THIS MONTH! 

Deployment of SharePoint 2019 (Phase 1)  is scheduled to take place the week of 20-23 June 2023.

Key feature for SharePoint 2019 include the following:

• ALL SharePoint communities will be have a new URL
• Upon completion of the upgrade process, all user saved…

Greetings APAN Users!

We are excited to inform you that we will be upgrading to the latest version of ArcGIS Enterprise 11.1. To ensure a smooth update and optimal performance, we will be temporarily offline from June 5-8th. While there may be some minor disruptions to the Community Maps in Verint, they will be kept to a minimum. With this new release, you can look forward to several exciting new features and capabilities…

Hello, APAN Users!

The APAN team will soon transition to a new ticketing system called ServiceNow. 

ServiceNow is an Enterprise Tool that is part of the Mission Partner Capabilities Office (MPCO), which supports not only APAN but the other toolsets that make up the Mission Partner Environment.

What does this mean for you? 

See below for a few Q & A's.

(Q) When is this change taking place?
(A) Tentative date is 01…

Greetings APAN Users! 

This is a reminder (or new info for some) that the APAN team requests customers to notify us of any planned exercises, conferences, workshops or large-scale events. We ask that you submit a Request for No Interruption (RNI) to the APAN helpdesk via the ticket system. In addition, if you're planning an Adobe Connect event with at least 50 participants or more, that should definitely be on our radar…

APAN will update our version of Adobe Connect to 11.4.5 on Wednesday November 2, 2022. APAN's Adobe Connect will be unavailable from 1800 to midnight Zulu/GMT/UTC time on Wednesday.

Be sure to close down your Adobe Connect rooms by clicking "End Session" instead of just exiting the room or just closing your browser. If the Host exits the room or closes the browser without using "End Session" the room…

Best Practices for Owners: How many Owners is enough?

When an APAN community web portal is first created, one person is designated as the Initial Owner.  Afterwards, the Initial Owner can grant similar ownership status to others to help administer the community. 

So, once new Owners get added to a community, how will you know when you have enough? 

Having only one Owner is not practical. At some point, the Initial Owner…

Greetings APAN Users!

The APAN team will soon transition to a new ticketing system called ServiceNow. Watch this blog for updates over the next few weeks.  Please also share your questions in the blog comments so we can address them in future blog announcements.

ServiceNow is an Enterprise Tool that is part of the Mission Partner Capabilities Office (MPCO) which supports not only APAN but the other tool sets that make…

Aloha, APAN Customers!

As we near the end of FY21, here are a few key reminders for everyone about our retention policy. All community owners are required to acknowledge that they've reviewed the Community Owner Guidelines (regarding overarching DOD information security policies, management of content and members) as well as the APAN Application Governance, which states the following in section 2.A.4: 

• ..."inactive…

This week, Adobe released a few updates to their Adobe Connect Application.

This update can be identified here:  Adobe Connect application for desktop 2021.6.27.64 Release Notes

Please ensure that you have updated your Adobe Connect app prior to your next meeting!

 

Note: If your computer is locked down, you will need to contact YOUR System Administrator for assistance to download the Adobe Connect App.

 

APAN Support

Greetings, APAN Customers!

We are excited to announce that APAN is moving forward with some application updates this summer:

• SharePoint sites will have a visual upgrade applied for version 2013 on 25 June - refer to the complete details here. Key takeaways:
  • Sites will not be available during the upgrade process. The Authorized Service Interruption (ASI) period for Microsoft SharePoint (SP) sites on the APAN platform is…

Greetings APAN Users,

After many months of hard work, the New Community Map App has finally arrived! This new capability will provide a new User Interface (UI) for Community users that will mirror many of the interface capabilities found in our Portal for ArcGIS on APAN. This Community Map will also mirror the other applications (wikis, blogs, forums and media galleries) found in our Verint Communities and can be found…

Greetings APAN Users! 

This is a reminder (or new info for some) that the APAN team requests customers to notify us of any planned exercises, conferences, workshops or large-scale events. We ask that you submit a Request for No Interruption (RNI) to the APAN helpdesk via the ticket system. In addition, if you're planning an Adobe Connect event with at least 50 participants or more, that should definitely be on our radar…

Greetings APAN Users! 

I have a few noteworthy Adobe Connect announcements for you. Please make sure to pass this message along as needed. 

(1) Adobe Connect Version 11.2 upgrade is coming soon.  Date is still TBD but we’re looking at end of March – early April.  This upgrade will include improved features for MAC users, enhanced audio and native closed caption capability. 

(2) The Standard View will be the default…

The APAN University’s Daily Training Webinar will continue to be offered from 12:00noon – 1:00pm U.S. Eastern time every weekday with one new addition. Tuesday’s session is now focused on Community Owner Training.

Every Tuesday, a new APAN Community Owner training webinar will be offered starting January 26, 2021. The new Tuesday session is offered to support the new requirement for all APAN Community…

Aloha, APAN Customers!

As the holiday season and end of 2020 approaches, we want to let you know that your APAN team will be completing a few projects on our roadmap. The upgrade to Adobe Connect version 11.05 is at the top of the list. We will perform some maintenance on our infrastructure that may cause intermittent disruption of services 1800-2200 GMT on Friday, 18 December 2020, while the actual Adobe Connect upgrade…

The APAN team will always post a warning banner on our main pages for sites & communities, to notify users about any planned outage. While we are updating our infrastructure and various systems with the goal of becoming fully redundant to av...

TO All APAN USERS,

Hosts should close down your Adobe Connect room properly by ENDING YOUR MEETING by 1230 HST.  

As a Host, in the Adobe Connect menu…

We upgraded ArcGIS to version 10.7 on April 9th, and your APAN team is still on track to upgrade Adobe Connect to version 10.6 at the end of next week. To minimize disruptions to ongoing operations, we moved the upgrade date to Saturday, 02 May 2020 and expect no more than a 4-hour disruption in service from 1800-2200 GMT. 

• More good news - we plan to do a full upgrade of ALL the existing rooms that are currently available…

APAN is working to support our users during the COVID-19 crisis. We have seen a significant increase in APAN usage. We understand that some of our members want to use our services to continue operations virtually; specifically, services like Adobe Connect and Chat used by teams to maintain and continue operations.

To accommodate all APAN users, we ask that everyone using Adobe Connect adhere to the following guidelines…

COVID-19 group provides the latest resources and information in support of the COVID-19 pandemic.

Aloha to our Valued APAN Customers! We are happy to announce some improvements to our capabilities and services within the next couple months:   

Web Conferencing with Adobe Connect: APAN will transition to a new Connect server on 30 April. All users who wish to download or export content & recordings from the old server will need to do so no later than 29 April. APAN customers will be able to create and configure new meeting…

Aloha, APAN Customers

We have recently updated our governance documents, forms, presentations, and other resources available in the publicly accessible APAN Support group. Please take a few minutes to review information and contact us if you have questions or requests for additional training.

Key highlights:

• APAN Help Desk - Support Hotline phone number changed to (808) 472-7855 ... the old number will still work for…