Knowledge Base

Use the Table of Contents on the left, of use the quick links below.

Updates	Verint Groups	SharePoint Sites
Software Updates APAN 9.0	Verint Group Overview How to Request a Group? Group Owner Responsibilities	Site Overview How to Request a Site? Site Owner Responsibilities
Account Registration	Verint Basics	SharePoint Basics
Create Account	Group Navigation and Search Request Access Activity Story Stream Colleagues Adding Content Content Editor Content Notifications, Private Messages, and Subscriptions Quick Posts Bookmarks RSS Feeds Likes, Mentions, Hashtags, Ratings	Navigation and Search Request Access
Account Administration	Verint Apps	SharePoint Apps
Profile Settings Username and Password Settings Account Email and Notifications	Blogs Forum Wiki Media Gallery SharePoint Doc Libraries in Groups SharePoint Lists in Groups Calendar Ideas Tags Moderation and Abuse Enable/Disable Application	Document Libraries Lists Calendar Build Surveys
Features & Services	Group Advanced	Site Advanced
Adobe Connect Chat Email Maps and GIS Metrics and Analytics Translate	Group Membership Add, Invite, Remove Group Members Membership Types and Permissions Manage Group Options and Settings Create Custom Page Add Widgets to Page Enable/Disable Application Headers and Footers Add Tab to Navigation Feature Content Group Contact Form Create Subgroup Delete Group	Sites Look and Feel Site Alerts and Notifications Permissions Custom Pages Add Web Part to Page Additional Page Features Create Subsite
Support	Troubleshoot	Request
APAN Training Contact Help Desk	Troubleshoot Browser	Request for No Interruption (RNI) Request New Community

How do I use this KB?

This knowledge base is divided into sections:

Account Administration - Locate content about registration, password resets, email notifications, usernames, display names, etc.
Groups- Within each main topic the group content is divided into member and owner sections; this content also follows curriculum methodology with 100 and 200 levels being beginner level and 300 and 400 levels for owners who may wish to customize their group and learn more advanced techniques on how to use the system.
Sites - Within each main topic the site content is divided into member and owner sections; this content also follows curriculum methodology with 100 and 200 levels being beginner level and 300 and 400 levels for owners who may wish to customize their site and learn more advanced techniques on how to use the system.
Features & Services - Locate content about extra services APAN provides. This content works in conjunction with either Groups or Sites.
Support - Information on how to contact APAN, instructions on how to submit a support ticket or how to enroll in APAN University coursework can be found here.

Both the Groups and Sites sections can also be used for training purposes. If you follow each numbered article in order, you'll quickly become an APAN expert!

Platform Overview
100 - Basics
200 - Application
300 - Owner Advanced: Managing your community, pages, widgets and web parts

If you need more specifics, use the list at the left to locate your content.