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Knowledge Base (APAN9.0) Knowledge Base
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  • +1. Account Administration
  • 1.2 Communities of Interest
  • +2. Verint Groups
  • +3. SharePoint Sites
  • +4. Features and Services
  • 5. Troubleshooting
  • +6. Support

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Knowledge Base

Use the Table of Contents on the left, to use the quick links below.

Updates

Telligent Groups

SharePoint Sites

  • Software Updates

 

  • Telligent Group Overview
  • How to Request a Group?
  • Group Owner Responsibilities
  • What's new in SP2013
  • Site Overview
  • How to Request a Site?
  • Site Owner Responsibilities

Account Registration

Telligent Basics

SharePoint Basics

  • Create Account
  • Group Navigation and Search
  • Request Access
  • Activity Story Stream
  • Colleagues
  • Adding Content
  • Content Editor
  • Content Notifications, Private Messages, and Subscriptions
  • Quick Posts
  • Bookmarks
  • RSS Feeds
  • Likes, Mentions, Hashtags, Ratings
  • Navigation and Search
  • Request Access

Account Administration

Telligent Apps

SharePoint Apps

  • Profile Settings
  • Username and Password Settings
  • Account Email and Notifications
  • Blogs
  • Forum
  • Wiki
  • Media Gallery
  • SharePoint Doc Libraries in Groups
  • Calendar
  • Ideas
  • Tags
  • Moderation and Abuse
  • Enable/Disable Application
  • Document Libraries
  • Lists
  • Calendar
  • Build Surveys

Features & Services

Group Advanced

Site Advanced

  • Adobe Connect
  • Chat
  • Email
  • Maps and GIS
  • Metrics and Analytics
  • Translate
  • Group Membership
  • Add, Invite, Remove Group Members
  • Membership Types and Permissions
  • Manage Group Options and Settings
  • Create Custom Page
  • Add Widgets to Page
  • Enable/Disable Application
  • Headers and Footers
  • Add Tab to Navigation
  • Feature Content
  • Group Contact Form
  • Create Subgroup
  • Import and Export Page Layouts
  • Delete Group
  • Sites Look and Feel
  • Site Alerts and Notifications
  • Permissions
  • Custom Pages
  • Add Web Part to Page
  • Additional Page Features
  • Create Subsite

Support

Troubleshoot

Request

  • APAN Training
  • Contact Help Desk
  • Troubleshoot Browser
  • Request for No Interruption (RNI)
  • Request New Community

How do I use this KB? 

This knowledge base is divided into sections:

  • Account Administration - Locate content about registration, password resets, email notifications, usernames, display names, etc.
  • Groups- Within each main topic the group content is divided into member and owner sections; this content also follows curriculum methodology with 100 and 200 levels being beginner level and 300 and 400 levels for owners who may wish to customize their group and learn more advanced techniques on how to use the system.
  • Sites - Within each main topic the site content is divided into member and owner sections; this content also follows curriculum methodology with 100 and 200 levels being beginner level and 300 and 400 levels for owners who may wish to customize their site and learn more advanced techniques on how to use the system.
  • Features & Services - Locate content about extra services APAN provides.  This content works in conjunction with either Groups or Sites.
  • Support - Information on how to contact APAN, instructions on how to submit a support ticket or how to enroll in APAN University coursework can be found here.

Both the Groups and Sites sections can also be used for training purposes.  If you follow each numbered article in order, you'll quickly become an APAN expert!

  • Platform Overview
  • 100 - Basics
  • 200 - Application
  • 300 - Owner Advanced: Managing your community, pages, widgets and web parts

If you need more specifics, use the list at the left to locate your content.

NOTE: Any Telligent, SharePoint, chat, connect, map/GIS data, translated documents or other content stored within any APAN application is subject to the 2 year retention policy and will be deleted without notification. In addition, Community Owners should review "APAN Applications - Generalized Governance for End Users" https://community.apan.org/support/m/info/262852

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